These terms apply to all work carried out by Fuselab Ltd ("Fuselab", "we", "us") for clients ("you"). By commissioning work from us you agree to these terms. We keep them plain and short on purpose.
1. What we do
Fuselab designs and builds custom software for businesses. Each engagement begins with a written scope document agreed by both parties before work starts. We do not begin billable build work without a signed scope.
2. Discovery
Discovery sessions are charged at £750 +VAT. If you proceed to a build, the Discovery fee is credited in full against your first invoice. If you do not proceed, no further obligation exists on either side.
Where we believe the problem being scoped has potential as a broader SaaS product, we will say so during Discovery — before any build agreement is signed. If that conversation is relevant, we will propose how it might work for both parties at that stage.
3. Fixed-scope builds
Build projects are priced on a fixed-scope, fixed-price basis. The scope document defines what is included. Work outside the agreed scope is quoted separately before it begins — we will not charge for out-of-scope work without your prior approval.
If our own mis-estimation means a project takes longer than planned, we absorb that cost. If the scope changes at your request, we issue a change order with a revised price before proceeding.
Timelines quoted on our website and in proposals are indicative, based on typical projects of similar scope. The agreed timeline for your project will be set out in the scope document and is the only timeline either party should rely on. Timelines may be affected by factors outside our control, including the availability of client feedback, access to third-party systems, and the complexity of integrations. We will communicate any changes to the expected timeline promptly and agree a revised schedule with you.
4. Payment
Invoices are issued in two stages: 50% on project kickoff, 50% on delivery. Payment terms are 14 days from invoice date. We reserve the right to pause work on accounts more than 14 days overdue.
All prices are exclusive of VAT unless stated otherwise. VAT is charged at the prevailing UK rate.
5. Intellectual property
On receipt of full payment, all intellectual property rights in the bespoke work we produce for you transfer to you. Until payment is received in full, intellectual property remains with Fuselab.
We retain ownership of our own pre-existing tools, scaffolding, utility libraries, and reusable components that we bring to a project ("Fuselab Tooling"). Where Fuselab Tooling forms part of your deliverable, we grant you a perpetual, royalty-free licence to use it as part of that project. You do not own the Fuselab Tooling itself, but you will never be charged to continue using it in the context of work we have delivered to you.
Fuselab retains the right to develop independent, general-purpose products inspired by problems encountered during client work, provided those products do not incorporate your confidential data, proprietary processes, or bespoke implementation. Where we identify SaaS potential during a project, we will tell you before work begins — not after — so expectations are set and any commercial arrangements can be agreed upfront.
We retain the right to describe our work with you in general terms for marketing purposes (e.g. "we built an operations dashboard for a food manufacturer") unless you ask us not to in writing.
We use open-source libraries and frameworks in our work. Those components remain under their respective licences.
6. Hosting and infrastructure
Where we set up hosting, cloud infrastructure, or third-party services on your behalf — including but not limited to hosting platforms, databases, authentication providers, email services, and payment processors — the accounts are created in your name and you retain full ownership. We act as administrators during the project and hand over full control on completion.
This means your app continues to run, and your users can continue to log in, regardless of your ongoing relationship with Fuselab.
Ongoing costs for these services (hosting, database, authentication, third-party APIs, domain registration) are your responsibility unless explicitly included in a Care Plan agreement. We will give you a clear breakdown of expected third-party costs as part of the project scope.
7. Care Plans
Care Plan agreements run on a monthly rolling basis with 30 days' written notice required to cancel. Care Plans cover bug fixes, minor feature additions, and access management as described in your specific plan. Work outside the plan scope is quoted separately.
8. Confidentiality
We treat all client information as confidential. We will not share your business data, processes, or systems with third parties without your permission. We ask the same of you with regard to our methods, pricing, and unpublished work.
9. Limitation of liability
Our liability to you in connection with any project is limited to the total fees paid by you for that project. We are not liable for indirect or consequential losses, including loss of profit or data.
We take reasonable care to ensure the software we deliver is reliable and secure, but no software is free of defects. We will fix material bugs that arise within 30 days of delivery at no charge. After that period, fixes fall under your Care Plan or a separate agreement.
10. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes
We may update these terms from time to time. The version in force at the time your project scope is signed is the version that applies to that project.
Contact
Questions about these terms: hello@fuselab.co.uk